Join Sun Life as the Director of Member Journey, focusing on elevating digital client experiences in Group Retirement Services. Champion innovation through data-driven strategies.
As the Director, you will be at the forefront of creating engaging digital experiences that encourage wealth building and client satisfaction. Collaborate with diverse teams to ensure product alignment with business objectives while employing analytics for informed decision-making. You’ll cultivate important partnerships and guide product owners in delivering exceptional results.
Key Responsibilities:
• Develop a unified vision for the member journey
• Establish metrics to evaluate digital sales success
• Assign focus to essential squad features
• Maintain cross-functional partnerships for enhanced alignment
• Leverage customer insights for product innovation
Requirements:
• Minimum 7 years in digital or product delivery
• Track record of influencing senior stakeholders
• Know...