Summary:

We are looking for a relentless execution leader to own the deployment of our enterprise AI ecosystem. As the Director of AI Solutions, you will be responsible for implementation and delivery solutions and taking high-level business objectives and turning them into functioning, integrated, value-generating reality.

Your immediate and primary directive is the successful rollout of the Google Customer Engagement Suite (CES). You will orchestrate the complex integration of this AI layer into our telephony platforms and Salesforce, delivering a single pane of glass experience for our agents. You will serve as the operational backbone of our AI strategy, managing the friction between aggressive timelines, vendor capabilities, and technical constraints to ensure on-time, high-quality delivery.

Duties and Responsibilities:

1. Delivery Management & Execution Strategy