This position is responsible for the management and oversight of all residential mortgage loan servicing activities other than default related activities. Directs client service, escrow, payment processing, investor relations, and technology vendor functions. Manages loans serviced in-house and by contract servicers to uphold a high standard of service across associate activities. Drives strategic initiatives and establishes sound policies towards the achievement of business goals and objectives. Partners with executive leadership, sales managers, and other Bank partners to ensure effective service delivery for internal and external clients.

This position will office on-site and could sit in the listed locations in North Carolina or South Carolina.