The **Director - Head of Travel Partnerships, Customer Experience & AI** is a senior leadership role accountable for defining and executing the end-to-end travel strategy, including strategic partner management, customer experience ownership, customer servicing and AI-driven innovation across the travel ecosystem. The role will serve as the single point of accountability for travel performance, partner value creation, and customer experience delivery, while driving future-forward capabilities that enhance differentiation, scale, and efficiency.

This role will operate at an enterprise level, influencing senior stakeholders, managing key external partnerships, and ensuring alignment with broader business, risk, and technology objectives. The role will report to a Managing Director role and function as an integral member of the functional leadership team.

**Key responsibilities:**

**Partnership Strategy & Management:**

+ Lead the development and execu...