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Director, Global Business Services – HR Shared Services & Operations
NTT Limited
📍
petaling jaya, Malaysia
Location
petaling jaya
Posted
June 24, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Position Overview
Director, Global Business Services – Operations is a leadership role responsible for overseeing and managing the efficient delivery of services within the Global Business Services (GBS) function worldwide.
Key Responsibilities
- Provides leadership and strategic direction to GBS teams, ensuring alignment with organizational goals and objectives.
- Identifies opportunities for process improvement and efficiency gains within GBS operations.
- Implements best practices and optimizations.
- Oversees the delivery of GBS services, ensuring consistent service levels, compliance with standards, and alignment with business requirements.
- Leads efforts to adopt technology and implement process improvements, optimizing GBS operations and enhancing service delivery.
- Ensures GBS operations adhere to industry regulations, compliance standards, and internal policies, and implements risk mitigation strategies.