Position Overview

Director, Global Business Services – Operations is a leadership role responsible for overseeing and managing the efficient delivery of services within the Global Business Services (GBS) function worldwide.

Key Responsibilities

• Provides leadership and strategic direction to GBS teams, ensuring alignment with organizational goals and objectives.
• Identifies opportunities for process improvement and efficiency gains within GBS operations.
• Implements best practices and optimizations.
• Oversees the delivery of GBS services, ensuring consistent service levels, compliance with standards, and alignment with business requirements.
• Leads efforts to adopt technology and implement process improvements, optimizing GBS operations and enhancing service delivery.
• Ensures GBS operations adhere to industry regulations, compliance standards, and internal policies, and implements risk mitigation strategies.