Director, Global Banking & Markets (GBM) Client Chaperone – Toronto, ON

Requisition ID:

Purpose

Contributes to the overall success of the Global Banking and Markets (GBM) business globally by ensuring day-to-day onboarding operations as well as strategic plans and initiatives are executed and delivered in support of enhancing the client journey experience and making it easy for clients to do business with GBM. Manages a team who handles client interactions with professionalism, urgency and superior service. Ensures all activities are conducted in compliance with governing regulations, internal policies and procedures, and support business goals with a client‑centric approach.

What You’ll Do

Client Relationships

• Single point of contact for clients throughout their relationship lifecycle for all onboarding items pre and post go‑live (including regulatory change requiring re‑papering)
• Manage the coordinated co...