Job Description

Pandora operates across a highly complex multi-market marketplace, with millions of customer transactions, thousands of riders, and a large vendor network. At our scale, reducing fraud is one of the biggest levers on our P&L and building a world-class function to fight it is a strategic priority.

As Director of Fraud Operations, you will lead the team responsible for protecting Pandora from its most costly threats: abuses on our platform, incentives and deliveries.

In this role, you will set the Pandora fraud detection strategy, partner with the tech team to implement it and ensure that our operations are running smoothly. This is a senior leadership role with real P&L accountability, executive visibility, and the scope to build something that matters: a fraud function that is proactive, data-driven, and deeply embedded in how Pandora operates.

Key Responsibilities: