Lead product adoption and workflow integration as the Director for Workflow Integration and Adoption. Ensure the platform's value through strategic user engagement and feedback management.
This role is crucial for aligning product features with daily workflows, driving adoption among end-users, and providing vital insights to enhance program performance. Your leadership will cultivate strong relationships while managing ongoing change and optimizing user experiences across team interactions.
Key Responsibilities:
• Execute product deployment strategies for adoption
• Capture user feedback for continuous improvement
• Conduct training sessions to ease user adoption
• Analyze usage data to identify at-risk accounts
• Collaborate on refining product use for efficiency
Requirements:
• Post-secondary education in a relevant field
• 5+ years in contact centre leadership roles
• Success in technology platform user adoption
• Familiarity with automation proc...