Job Description
One of our clients is looking for a Director, Digital Customer Experience Technology to join their team in Charlotte, NC. Technology leadership and customer technology capability will be a critical to achieving this goal. A key focus area is to innovate the Customer Journey and deliver on the client’s digital channel offerings. This is where you come in, we are looking for a Director, Digital Customer Experience Technology, to join our team. This role reports to Head of Customer Experience Technology and will be responsible for bringing our digital tech strategy to life through technology and digital capabilities.
Responsibilities
• Must be obsessed with delivering results, thinking big and “finding a way”, and have an external awareness and curiosity to innovate and disrupt.
• Accountable for overall success of the digital tech portfolio to deliver the business objectives and drive value.
• Trusted advisor for the Head of Customer Experience and leader...