About Sonova

Sonova is a global leader in innovative hearing care solutions: from personal audio devices and wireless communication systems to audiological care services, hearing aids and cochlear implants. Sonova operates through 3 businesses
- Hearing Instruments (Wholesale + Retail), Consumer Hearing and Cochlear Implants – and the core brands Phonak, Unitron, AudioNova, Sennheiser (under license) and Advanced Bionics as well as recognized regional brands. The Group’s globally diversified sales and distribution channels serve an ever-growing consumer base in more than 100 countries. In financial year 2024/205, Sonova Group achieved consolidated sales of over CHF 3.8 billion with adjusted EBITA of CHF 807.8 million.

About the role

The Director Customer Support is globally responsible for designing, standardizing, and continuously improving the customer service framework. Acting as Global Process Owner, this role defines the support models, structures,...