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Job Description
Description
The Director Customer Success manages a team of high-performing Success Managers for the Large Enterprise and Strategic Segments of customers, providing relationship leadership, council, and career coaching to drive superior retention and growth.
What You’ll Do
You ensure A+ talent in every seat. You proactively recruit, enable, and retain a high performing team in alignment with the Sprinklr Way. You inspire, coach and engage your leaders and CSM teams to achieve above and beyond their goals. You create intimacy amongst team members and partners to develop an environment of trust where people can grow and thrive.
You ensure customers are achieving success and receiving value from Sprinklr.
You expertly drive internal collaboration and open communication between Customer Success, Services, Product, Support and Sales to drive results. You roll your sleeves up and get highly involved in the Sprinklr sof...