As Director, Customer‑Centric Culture & Communications, you will play a pivotal role in embedding a customer‑first mindset and behaviors across the organization, while ensuring customers experience clear, empathetic and consistent communications.

**This role offers the opportunities to lead:**

+ Shaping how the organization thinks about customers and how it communicates with them with the new ways of working
+ Translating CX strategy, customer insights and experience design into cultural change, leadership behaviors and customer‑facing messaging
+ Driving customer-centricity program with HR, Corporate Communications & Business stakeholders to continue strengthen customer mindset & behaviors
+ Ensuring customer communications effectively support service delivery, change initiatives and customer confidence

+ Supporting change management planning and execution of initiatives and plans derived from the customer journey design and other strategic projects...