Role Purpose

The Director of Crime & Intelligence is responsible for leading the strategic and operational delivery of Mitie's Retail Crime Strategy across the sector. The role operates as a key internal enabler, working closely with Strategic Client Directors (SCDs) and operational leaders to embed a consistent, intelligence-led approach to managing criminal threats, while also acting as an external ambassador for Mitie. The postholder will ensure the effective identification, assessment, and management of criminal threats impacting clients, while enhancing service delivery, strengthening partnerships, and driving innovation. The role balances internal leadership and capability building with outward-facing representation to influence industry best practice and strengthen Mitie's position in the market.

Strategic Leadership & Internal Enablement

• Lead the delivery and continuous evolution of the Mitie Retail Crime Strategy across the sector.
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