The Director of Service is responsible for leading the regional service delivery organization across Asia-Pacific (APAC) supporting lab automation, microbiology, molecular diagnostics, liquid chromatography & mass spectrometry solutions for the Waters Advanced Diagnostics Division to increase service attachment, optimize service efficiency, and deliver exceptional clinical customer experience. This role will report directly to the Vice President of Global Service and indirectly to the Vice President of APAC Commercial.

Commercial Execution

• Implement initiatives to significantly increase service revenue through volume and price across the region.
• Partner with regional sales channels to maximize service attachment at point-of-sale and post-warranty for expanding instrument install base.
• Deploy value-added services, including proactive maintenance, remote diagnostics, and informatics solutions.
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