Director, AI Customer Success

Lead Thomson Reuters' AI customer success strategy across Canada, acting as a senior leader and trusted partner to our most strategic customers. We are seeking a dynamic, customer‑obsessed leader with a passion for AI innovation, a deep understanding of the Canadian market, and a proven track record of building and scaling high‑performing customer success teams.

Responsibilities

• Define and drive AI customer success strategy: lead development and execution of national strategy focused on AI adoption, ensuring customers realize measurable value from Thomson Reuters' AI‑powered solutions.
• Build, mentor, and inspire a customer success team across Canada, fostering a culture of accountability, growth, and customer obsession.
• Serve as an executive‑level point of contact for most strategic Canadian accounts, providing senior guidance and building long‑term partnerships with key stakeholders.
• Partner w...