Direct Payments Support Assistant

Location: Hackney E8
Service: Adult Services - Direct Payments
Pay: £18.30 Per Hour PAYE / £24.66 Per Hour Umbrella
Hybrid
Reports To: Direct Payments Manager
Start: ASAP
Length: 6 months

About the Role

Are you an organised administrative professional with a passion for helping others? The London Borough of Hackney is looking for a Direct Payments Support Assistant to join our Adult Services team. In this vital role, you will act as the front door for the Direct Payments Team, providing excellent customer service and high-quality administrative support to empower service users within our community.

You will guide residents through Direct Payment queries, ensure care packages and financial documents are processed accurately, and maintain the vital IT systems that keep our service running smoothly.

Key Responsibilities

Frontline Support: Act as the first point of contact for the team via phone...