Overview

Location: Port Hawkesbury, Nouvelle-Écosse, Canada. Schedule: 37.5 hours/week. Salary: $57,100 - $80,600 CAD. TD Canada Trust is the frontline of TD Bank, focusing on building relationships with customers and promoting products and services to meet customer needs.

Job title: Manager Customer Experience. This role leads a high-performing team to deliver a positive and memorable customer experience at the branch and ensures alignment with TD policies and procedures.

Responsibilities

• Mentor a team by delivering exceptional experiences in every customer interaction and supporting personal development objectives.
• Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed.
• Collaborate with One TD partners to help all customers in ways that best suit their needs.
• Support frontline staff in resolving complaints per...