This position directs and leads the business customer experience, strategy, and programs for JEA's nearly 50,000 small, mid-size, and C&I business customers at Florida's largest municipal utility. The role designs, implements, and monitors customer engagement strategies, including providing technical support and recommendations for utility services such as grid reliability, power quality, distribution design, and engineering standards. It provides strategic and operational leadership for JEA's business customer engagement functions and serves as the technical and relationship liaison with Electric and Water System teams. The position collaborates with internal stakeholders to ensure timely communications, facilitate negotiations, coordinate solutions, and supports emergency operations during storm events or other crises.
* Develops, implements, and monitors short- and long-term strategies and annual business plans to achieve organizational goals and performance improvement metrics...