Drive customer satisfaction as a CIC Aftersales Representative at Dilawri. This role offers a hybrid work format while focusing on superb post-sale service and appointment management.
Join the Dilawri Group of Companies within their Customer Interaction Centre in BC. This role is vital in delivering exceptional experiences, operating from both home and the office from Tuesday to Saturday. You will manage multiple dealership communications, coordinate service bookings, and align with KPIs to enhance customer and dealership performance.
Key Responsibilities:
• Facilitate customer communications via phone, email, and text
• Maximize service department revenue through appointment scheduling
• Follow up on customer concerns for satisfaction tracking
• Meet or exceed performance metrics regularly
• Maintain updated product knowledge across dealerships
Requirements:
• Post-secondary education in Business or relevant experience
• Call center or customer service ba...