**Job Summary**


As a member of the Digital Workplace Operations team, the Process Owner defines how end-user support operates at scale. This role owns the design and execution of end-to-end processes across service desk, onsite support, technical escalation teams, and facilities coordination, ensuring work is consistent, efficient, and built to support a modern digital workplace.


This is not a documentation-only role. The Process Owner evaluates how work is performed today and determines what should be standardized, automated, simplified, or eliminated. This includes building and embedding automation and AI directly into workflows, enabling support teams to leverage scripting, digital agents, and modern tools as part of daily operations.


By combining process ownership with hands-on automation and AI enablement, this role improves service quality, reduces operational variation, enables scalability, and advances overall operational maturity across e...