Greetings from TCS!!

TCS is hiring for Digital Workplace Architect role.

Role: Digital Workplace Architect

Exp: 8 to 15 years

Location: Pan India

Job Description:

• Experience in Digital Workplace / End User Services

• Strong presales and solutioning experience across Service Desk, EUC, and OSS

• Proven expertise in experience-led EUC transformation using DEX platforms (Nexthink preferred)

• Extensive experience responding to large RFPs/RFIs for global enterprise customers

• Strong understanding of Common, Federated, and Hybrid operating models

• Hands-on knowledge of ITSM platforms (ServiceNow preferred), endpoint and collaboration tools

• Service Desk – ITIL, SLAs, KPIs, XLAs, omni-channel support

• EUC & DEX – Endpoint management, Nexthink, experience monitoring...