Volvo Digital Support Representative

At Percepta, we bring first-class service across each market we support. As a Volvo Digital Support Representative in Mahwah, NJ, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture

What You’ll Be Doing 
As a Digital Support Agent, you will provide real-time assistance through Volvo’s chat, social media, and Email channels, supporting customers with vehicle questions, service needs, policy clarification, and general inquiries. You will act as a digital brand ambassador, ensuring every digital interaction reflects Volvo’s values and customer-first mindset.

During a Typical Day, You’ll

Customer Digital Support

·Respond to inbound customer chats and emails in a professional, friendly, and timely manner.

·Deliver clear, accurate, and empathetic written communication tailored to ...