Digital Service Manager CCM (Customer Contact Management)

Location: Bogotá, Colombia

About the job

At Sanofi, we’re committed to providing the next‑gen healthcare that patients and customers need. It’s about harnessing data insights and leveraging AI responsibly to search deeper and solve sooner than ever before. Join our Digital Team as Digital Service Manager CCM.

As the Service Manager – Salesforce CCM within our Digital Services team, you will be accountable for the end‑to‑end service quality and value at optimized costs, oversee continuous improvement, ensure delivery per agreements, promote stakeholder collaboration, and drive service automation while maintaining design simplicity to maximize customer satisfaction for all digital solutions supporting customer contact management and contact center operations across Sanofi’s global operations.

Main responsibilities

• Design overall service and ensure quality at op...