Position Overview

Senior Associate Digital Renewal Representative is responsible for managing multiple customer renewal cycles across regional accounts, ensuring timely, accurate renewals while supporting customer retention and growth. This role engages directly with customers on renewal discussions, identifies churn risks and expansion opportunities, and collaborates with Account Executives, Customer Success Managers, and partners. It requires strong time management, customer focus, and the ability to execute renewals with increasing independence using CRM tools and established playbooks.

Work Schedule

This role is Monday to Friday with an expectation of being in-office 3 days per week.

Responsibilities

• Execute end-to-end renewal motions, streamlining workflows and minimizing manual intervention.
• Close customer renewals to protect and retain the existing customer base, ensuring accuracy and on-time execution.