Shape the digital customer experience as a Senior Digital Platforms Performance Advisor with iA Auto and Home Insurance. Focus on strategic improvements to enhance platform performance.
In this key role, you will engage with various stakeholders to analyze performance data and trends, driving initiatives aimed at optimizing digital interactions. You will monitor KPIs, respond to customer feedback, and represent strategic directions within a collaborative environment committed to transformation and innovation.
Key Responsibilities:
• Define and monitor digital platform performance objectives
• Lead initiatives based on customer benefits and business value
• Provide progress updates to management on projects
• Coordinate requirements with different business units
• Propose continuous optimization actions and monitor their impact
Requirements:
• Bachelor’s degree in business administration or e-commerce
• 5-7 years of relevant digital experience
• Solid un...