Enhance customer interactions at Toromont Cat as a Digital Engagement Advisor in the Maritimes. Help clients maximize the benefits of digital tools through training and support.
In this full-time role, you will champion digital adoption and facilitate the onboarding process for customers and internal teams. Your expertise in digital engagement will be crucial in promoting tools that drive efficiency and impact. You will support marketing campaigns, monitor customer activity, and optimize platform usage to ensure clients receive the full value of their digital solutions.
Key Responsibilities:
• Identify and capitalize on customer opportunities to enhance engagement
• Train users and facilitate onboarding during machine deliveries
• Optimize tool usage and communicate digital value to clients
• Educate internal teams on tools and processes
• Track performance metrics and develop improvement strategies
Requirements:
• 3-5 years of experience in digital/eCommerce...