As a Digital Document Manager in Digital Document Services, you will be responsible for managing business metrics, drive strategic projects and building the culture of continuous improvement supporting business across Back Office, Middle offices as well as Global teams. You will also be interacting with multiple Operations & technology teams within the organization to (re)design processes.

Job responsibilities

• Ability to proactively identify issues and co-ordinate with the relevant functions internally (e.g.: client service professionals, legal etc.) for prompt resolution on disputed points within set time-frame parameters.
• Ability to deliver controls in the process to ensure 100% accuracy and compliance to Regulatory rules
• Ability to resolve issues in a time bound fashion and provide regular update to senior management on BAU, projects etc.
• Ability to generate reports and scorecards, present them in operations calls, pro...