This role is responsible for handling customer inquiries and support operations across digital channels, monitoring and improving service quality, and collaborating on digital and AI‑enabled initiatives.

Customer Support Operations

• Handle customer inquiries and service requests across digital support channels such as email, chat, self‑service platforms, and back‑office processes.
• Ensure timely, accurate, and customer‑focused case handling in line with defined service standards and quality expectations.
• Support issue resolution, escalation handling, and follow‑up activities in close cooperation with internal stakeholders.
• Contribute to a professional, collaborative, and customer‑centric team environment.

Performance & Process Support

• Use established KPIs, dashboards, and customer feedback to monitor service quality and identify improvement potential in daily operations.
• Document recurri...