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Digital Customer Experience Programs Manager

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Tiger Text
📍 Roma Norte, Mexico
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Location Roma Norte
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Posted June 03, 2026
🚗
Commute Local Area
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Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

transforming the way clinical care teams work and communicate.

TigerConnect is hiring a Digital CX & Lifecycle Systems Manager to scale our digital-first and tech-to-customer programs. You will own customer lifecycle orchestration, in-app customer engagements, and knowledge content operations so customers find exactly what they need, when and where they need it. Your work will drive product adoption, time-to-value, and self-serve resolution across TigerConnect’s customer base.

What You’ll Do

  • Design and run lifecycle programs in Gainsight CS, including customer journeys, playbooks, health scoring, scorecards, and trigger logic
  • Own in-app engagements in Gainsight PX, including targeting, progressive guides, release highlights, cross-sell nudges, and experimentation
  • Operate the AI knowledge content loop by reviewing AI improvement insights, curating and approving AI-generated articles, coaching autoflows, and ...
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    📍 Location Details

    🌆
    City
    Roma Norte
    🗺️
    Country
    Mexico
    🚗
    Commute
    Local Area

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