Digital CS Operations Manager (m/f/d)

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.

Flix is reshaping how customers get help, moving towards AI-driven resolution across every channel, language, and market. As Digital CS Operations Manager (m/f/d), you sit at the center of that shift, owning the conversational AI systems that are changing what Customer Service looks like for millions of passengers.

You bring operational depth and a hands-on approach to configuring, optimizing, and iterating on live systems with the same rigor an engineer brings to code. You translate what you see on the ground into smarter, faster, more reliable automation, directly reducing customer effort and raising the bar for AI-powered service at scale.

About the Role

• Operational ownership