Elevate user engagement as a Digital Content & Enablement Specialist with TELUS in Burnaby, BC. Focus on creating innovative, multi-modal content that enhances product adoption and provides actionable insights for teams.

As a key member of the Product Operations team, you'll craft engaging content that transforms complex processes into user-friendly formats. Your work will bridge process design and user adoption, making content not only accessible but also valuable for product teams. Creativity in content delivery, utilizing AI tools and interactive formats, will set you apart in this dynamic role.

Key Responsibilities:
• Transform complex documents into engaging, multi-modal content
• Embed learning opportunities in workflows strategically
• Ensure content delivery aligns with user personas and use cases
• Maintain a cohesive brand voice across all learning materials
• Measure content effectiveness and adapt based on feedback
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