Description
The primary responsibility of this role is to perform operational activities related to the content in the audiobook. Associate is expected to listen, identify, and fix issues related to content in the audio books using software or tools by adhering to the standard operating procedure. Associates are required to use headset to listen to the audio for significant period of time during their work.

Key job responsibilities
This includes, but is not limited to:

-Understand and adhere to standard operating procedure.
-Analyze, and identify the issues in the audio content.
-Understand the issue and make best use of the available resources/tools to resolve/fix it.
-Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard.
-Communicate with internal and external stakeholders.
-Adhere to the Service level agreement, and average handle time set for the processes.
-Meet p...