We are seeking a highly motivated and customer-focused individual to join our team as a Digital Applications Support Specialist. In this role, you will be the first point of contact for users experiencing issues with our digital applications. Your primary responsibility will be to provide timely and effective support, troubleshoot problems, and escalate issues as needed.

Responsibilities

• First‑Level Support: Respond to user inquiries and issues through various channels, including email, chat, and ticketing system. Provide prompt and courteous assistance to users, guiding them through issue resolution and document and track support requests, ensuring accurate and thorough record‑keeping.
• Technical Troubleshooting: Diagnose and troubleshoot technical issues related to REST APIs, SQL databases, NoSQL databases, and Vue.js web applications. Collaborate with development and engineering teams to resolve complex technical problems and es...