Overview

Join Dialpad as a Technical Support Specialist in Kitchener, Canada, and become a crucial part of our AI-enhanced support team. Deliver exceptional service while solving complex technical challenges. As a Technical Support Specialist, you will engage with engineering, product, and sales teams to resolve intricate technical issues while maintaining high productivity standards. Your background in the telecom sector will empower you to support a diverse range of customer inquiries and enhance communication processes with creative solutions.

Key Responsibilities

• Address carrier escalations and manage technical tickets
• Conduct tests to identify and mitigate network performance issues
• Assist customers with technical support and product questions
• Collaborate with teams to ensure timely resolution of bugs
• Boost support processes and user education initiatives

Requirements

• 3+ years in Cu...