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Dialler Manager - Pietermaritzburg
Accountancy Placements Pietermaritzburg
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pietermaritzburg, South-Africa
Location
pietermaritzburg
Posted
June 29, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Responsibilities:
- Manage and optimise dialler campaigns and agent capacity
- Design and execute omnichannel strategies (SMS, WhatsApp, email, voice, AI)
- Develop and deploy AI agents for contact flows
- Build real-time dashboards and track performance metrics
- Lead monthly performance reviews and drive KPI improvements
- Align contact strategies with compliance and legal requirements
- Integrate QA and coaching insights into agent performance
- Control costs by optimising contact efficiency and suppressing low-value leads
- Pilot innovative contact technologies and automation tools
- Oversee Excalibur data integration into contact workflows
- Enable and manage tracing strategies for hard-to-contact debtors
Requirements:
- Proven experience managing and optimising outbound and inbound dialler campaigns at scale
- Strong working...