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Dialler Manager - Pietermaritzburg

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Accountancy Placements
📍 Pietermaritzburg, South Africa
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Location Pietermaritzburg
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Posted June 18, 2026
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Commute Local Area
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Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description


Responsibilities:

  • Manage and optimise dialler campaigns and agent capacity

  • Design and execute omnichannel strategies (SMS, WhatsApp, email, voice, AI)

  • Develop and deploy AI agents for contact flows

  • Build real-time dashboards and track performance metrics

  • Lead monthly performance reviews and drive KPI improvements

  • Align contact strategies with compliance and legal requirements

  • Integrate QA and coaching insights into agent performance

  • Control costs by optimising contact efficiency and suppressing low-value leads

  • Pilot innovative contact technologies and automation tools

  • Oversee Excalibur data integration into contact workflows

  • Enable and manage tracing strategies for hard-to-contact debtors

    • Requirements:
  • Proven experience managing and optimising outbound and inbound dialler campaigns at scale

  • Strong working k...

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    📍 Location Details

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    City
    Pietermaritzburg
    🗺️
    Country
    South Africa
    🚗
    Commute
    Local Area

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