JOB PURPOSE

The Dialler Administrator is responsible for the configuration, execution, and optimisation of all dialler campaigns to support collection performance. The role ensures that account data is accurately exported from the CRM system (Excalibur) into the dialler platform (OmniSense), campaigns are correctly structured, and dialling strategies are executed effectively.

Until automated decision engines are implemented, the Dialler Administrator will play a critical role in creating, managing, and refining ad hoc and manually defined campaigns, including determining account segmentation, prioritisation, and dialling frequency in line with business strategy and operational capacity.

The role works closely with Collections Operations, Team Managers, and Management to translate strategy into effective dialler execution while ensuring system stability, performance optimisation, and compliance.

QUALIFICATIONS & EXPERIENCE REQUIRED