Key Responsibilities:

• Provide accurate and timely progress reports to clients, agents, and referral sources.


• Manage and consult with clients to ensure all documentation is complete and compliant.


• Maintain strict compliance with SARS and municipal requirements to avoid delays or rejections.


• Ensure consistent adherence to turnaround times and internal workflow procedures.


• Manage the GhostConvey diary and monitor system alerts to ensure smooth case progression.


• Capture and maintain accurate data on internal systems, ensuring information is up-to-date and accessible.


• Effectively manage emails, desktop organization, and digital filing systems.


• Uphold client service standards through professionalism, integrity, and confidentiality.

Key Competencies:

• Exceptional attention to detail, with strong planning and time ...