IT@JH Financial Systems is seeking a **_Developer II_** who will support administrative departments and business units (including HR, Finance, Payroll, and Shared Services) that rely on ServiceNow for case management and service delivery. The position focuses on managing and enhancing the ServiceNow platform, including workflows, record producers, and integrations with enterprise systems, rather than end user devices such as laptops or mobile hardware. Work includes a combination of ticket-based activities (e.g., defects, access requests, configuration updates) and project-based assignments (e.g., new service onboarding, automation, and system enhancements). The role operates with moderate to high independence, collaborating closely with business stakeholders and technical team members, while following established service management processes and delivery standards.

**Specific Duties & Responsibilities**

_Analysis & Requirements Gathering_

+ Under guidance ...