JOB RESPONSIBILITIES:

• Install, maintain, and support a variety of PC systems, peripheral devices and associated infrastructure
• Support of devices on InteLogix MDM (Mobile Device Management) and VPN solution
• Perform hardware diagnostics and execute or coordinate repairs in a timely fashion to ensure customer satisfaction
• Perform Tier 2 and higher support for PC all hardware and PC software escalations from the Global Service Desk (GSD)
• May require maintaining vendor relationship for contact/troubleshooting purposes serving as a liaison with third-party support and PC equipment vendors
• Use discretionary judgment in proactive planning, scheduling and executing computer equipment installations, imaging, upgrades and replacement projects
• Effectively translate user requests, business needs and technical specifications into formal written documentation
• Review, prioritize, and work trouble tickets ...