Location
são paulo
Posted
June 17, 2026
Commute
Local Area
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Job Description
Desktop Support Technician – São Paulo Office
Responsibilities
- Respond to user requests and incidents through the service desk ticketing system, providing first-level troubleshooting for hardware, software, network, and peripheral issues
- Configure, install, and update software applications and peripherals; set up workstations, laptops, and mobile devices for new and existing users
- Create, modify, and disable user accounts; reset passwords and manage user permissions and access rights based on role requirements
- Perform basic hardware repairs and replacements (memory, hard drives, peripherals) and conduct regular maintenance to ensure optimal system performance
- Provide basic training to users on standard software applications and systems; create and maintain end-user documentation and quick reference guides
- Maintain accurate records of all support activities in the service desk system and document common issues and...