Location: Bethesda, MD

Required Clearance: Public Trust

Onsite: Hybrid Work (Minimum 4 Day Onsite - minimum)

Job Title: Desktop Support Technician, Junior

Job Overview: We are seeking a Junior Desktop Support Technician to support our Client.  The ideal candidate will provide end-user deskside and remote support for Windows, macOS, and iOS devices, assist with hardware/software troubleshooting, ticket management, endpoint management, and support NIH security compliance requirements.

This role supports a fast-paced customer environment and will work closely with federal leads and IT teams to ensure high-quality service delivery, strong documentation, and timely remediation of incidents and security vulnerabilities.

Key Responsibilities

End-User Des...