Description
The Desktop and Client Services Technician is responsible for providing technical hardware and software problem resolution to all end user computer, peripheral equipment, and Audio Visual (AV) hardware to ensure operational excellence across all client locations. This position provides technical support by performing installation, diagnostics, repair and preventative maintenance of all client computing hardware, software, peripherals and AV communication equipment. Supports all IT hardware including, but not limited to workstations, laptops, printers, iPads, iPhones, Android phones, and tablets. Performs hard drive encryption of drives. Interacts with other Tier 1 and 2 technical support staff to restore service and/or identify core problems.
Responsibilities include:
• Installs, configures, and troubleshoots corporate devices including but not limited to, client computing hardware, software, laptops, tablets, iPad’s, printers, peripherals, and audio/video systems....