Desktop Support Specialist

We are looking for a Desktop Support Specialist to join our team and work with a leading banking institution to ensure seamless IT operations.

Responsibilities

• Provide technical support for devices and platforms such as Windows 10, Mac OS, iOS, Android, Microsoft Surface and more.
• Troubleshoot and resolve hardware, software, and network issues.
• Collaborate with internal teams and vendors to ensure seamless IT operations.
• Manage and resolve tickets while adhering to SLAs and maintaining proper documentation.
• Contribute to process automation and continuous improvement initiatives.

Qualifications

Education

Bachelor's degree in IT or equivalent work experience is essential.

Experience

4+ years of IT operations experience in large-scale environments (4000+ users). At least 3 years of experience supporting IT operations within the banking sector. ...