We are looking for a Desktop Support Specialist to join our team and work with a leading banking institution to ensure seamless IT operations.

Experience: 4+ years in IT Operations (3+ years in banking preferred)

Availability: Immediate joiners preferred

As a Desktop Support Specialist, you will:

• Provide technical support for devices and platforms such as Windows 10, Mac OS, iOS, Android, Microsoft Surface, and more.
• Troubleshoot and resolve hardware, software, and network issues.
• Collaborate with internal teams and vendors to ensure seamless IT operations.
• Manage and resolve tickets while adhering to SLAs and maintaining proper documentation.
• Contribute to process automation and continuous improvement initiatives.

Required Qualifications

• Education:
  • Bachelor's degree in IT or equivalent work experience is essential.
• Experience: