Job Description

At K&L Gates, we are looking for smart, imaginative and hard-working people with diverse backgrounds, experiences and ideas to join us. Perhaps our search for talented visionaries and your search for important and impactful work lead to the same place.

As a member of the K&L Gates Information Technology Department, the Senior Desktop Support Analyst provides support for a group of offices per the assigned region. Ownership of problems from beginning to end by using elevated accounts and advanced analysis to troubleshoot problems through interaction with the end users, to restore service and/or identify and correct issues. Daily operational requirements include excellent communications and customer service skills. Position requires individuals be able to effectively communicate to end users and fellow Desktop Support staff.

KEY RELATIONSHIPS
Daily interaction with timekeepers and staff. Responsible for developing working relatio...