Description
We are looking for a highly talented individual to join a team.
The ideal candidate is an energetic, individual contributor who is eager to apply his or her outstanding customer service skills and well-rounded technical experience in a team that provides support to employees in North America.
This person will split their time between providing Tier II onsite Desktop Support for their local market and providing Tier I Virtual Chat support for remote users.
Responsibilities:
• Day-to-day support operations for the end user in various support methods
o Onsite Support
o Lounge Support
o Remote Support
o Chat Support
o Warehouse worker support
• Support of global workforce both onsite and remote workers in both corporate office and warehouse locations
• Ensuring data integrity in the Asset Management system
o Perform asset management tasks, inventory, audits and disposals at their site
• Proactively refresh End of Life (EOL) systems
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