Primary Responsibilities:

This position is responsible for providing remote all regions and central offices of the delivery center. The delivery center has multiple support locations in the state including DEP regional & district offices, DCNR TopoGeo, as well as state park and forestry offices and AG racetracks.

This position is a hybrid remote work model in which ability work from home will be at the hiring manager’s discretion. Remote work schedule may vary with reasonable notice.

The incumbent will perform the following: documenting problems, diagnosis, troubleshooting, imaging, configuration and installation of PC’s, laptops, agency printers, scanners, software application assistance, etc. 

This person will perform as a Tier 2 Support team member requiring knowledge and adherence to CEDC member defined support processes, standards and requirements. 

OPS Tier 2 technical support may involve product user guidance, software and hardware instal...