Job Role
: - Desktop Support Engineer
Job Location
: - Singapore
Experience
: -3+ Years
Job Roles & Responsibilities:
Provide day-to-day technical support for desktops, laptops, printers, and other peripherals. Install, configure, and troubleshoot operating systems (Windows/Mac) and applications. Resolve hardware and software incidents within SLAs. Support end-users via remote tools, phone, or onsite. Manage user accounts, passwords, and access in Active Directory/O365. Escalate unresolved issues to higher-level support teams. Maintain asset inventory and update documentation.
Job Skills & Requirements:
3+ years of experience in IT support or desktop support role. Strong knowledge of Windows OS, MS Office/O365, and basic networking (LAN/WAN, DNS, DHCP). Familiarity with ticketing systems (ServiceNow, Jira, etc.). Good problem-solving and troubleshooting skills. Strong communication and customer service orientation. Relevant certifications preferred (CompTIA A...