Senior Helpdesk Support Officer

12-Month Contract | 100% on site in Clayton | Australian Citizenship mandatory

We are seeking an experienced Senior Helpdesk Support Officer to join a high-performing ICT Operations team supporting a complex enterprise technology environment.

This position will be suited for someone with AGSVA security clearance. 

This role is ideal for a hands-on support professional with strong Linux administration experience and a solid background in Windows desktop and infrastructure support. You'll play a key role in delivering Level 1 and Level 2 support, maintaining critical systems, and ensuring a high standard of service delivery across the organisation.

Key Responsibilities

• Provide Level 1 and Level 2 technical support across desktop, laptop, mobile, and peripheral devices.
• Troubleshoot and resolve har...